Analyst, Process Improvement Job at Konga

Konga.com is Nigeria’s largest online marketplace. We launched in July 2012 and our mission is to become the engine of ecommerce and trade in Africa.
We serve an ever expanding customer base, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, Healthcare, Baby Products, personal care and much more.

Our range of services are designed to ensure optimum levels of convenience and customer satisfaction. These services include our lowest price guarantee, free return policy*, order delivery-tracking, dedicated customer service support and many other premium services.
Konga.com goes beyond just making a name for itself as the foremost e-commerce platform in Nigeria. Konga chooses to empower Nigerians to sell their products to a wider audience. We give the local merchant nationwide reach and shipping services. Konga believes in a Nigeria where every small or large business owner is given an opportunity to succeed.
Konga is helping to provide that opportunity with the Konga Marketplace

Job Title: Analyst, Process Improvement
Job Description        
The role of the Process Improvement Analyst is to proactively identify areas of improvement within the Marketplace team, and ensure that system and process operations are running optimally.
Reporting Line : Manager, Process Improvement
Duties & Responsibilities     
1. Act as liaison between the Marketplace teams and Konga tech teams
2. Act as the dashboard of the marketplace
3. Ensure that merchant and admin user experiences on the SellerHQ and front-end platforms are optimal
4. Continuously partner and communicate with the Marketplace teams and Help Desk Support teams on any system and process changes
5. Ensure that all changes to the user platforms are thoroughly tested prior to launch, and effectiveness is tracked post launch
6. Identify, troubleshoot and log bug fixes and new feature requests with the tech teams
7. Understand and document all processes and policies for Marketplace subteams, and identify gaps and opportunities for optimization, and implement
8. Assist all marketplace teams with access to data and information
9. Understand and infuse lean processes into the marketplace operations
10. Stay up to date with trends and information on ecommerce technology
Skills & Competencies         
1. Efficient in the use of MS Office Suite
2. Proficiency in Excel
3. Excellent communication skills (Verbal and Written)
4. Must be very analytical and results-driven
5. Good presentation skills
6. Attention to detail
7. Ability to multi-task
8. Knowledge of query language (e.g. SQL) is a plus
Qualifications & Experience
1. Bachelor’s degree from a reputable higher institution.
2. 1-2 years’ work experience in an e-commerce related role, tech related role, business analysis and/or project management.
3. Masters/Post-graduate degrees will be an advantage.
To apply Click Here