Position
Description
• Prioritises channel characteristics by how well they help SIBTC meet channel objectives and desired customer experience.
• Develops channel strategy in order to increase the Bank’s market share.
• Develops strategies that utilises self-service banking technology/products/services to expand SIBTC’s geographic reach and customer base
• Prioritises channel characteristics by how well they help SIBTC meet channel objectives and desired customer experience.
• Develops channel strategy in order to increase the Bank’s market share.
• Develops strategies that utilises self-service banking technology/products/services to expand SIBTC’s geographic reach and customer base
• Enhances and upgrades existing products and services to include but not limited to internet banking, telephone banking and mobile banking
• Creates and implements channel strategies for all customer segments to achieve effective channel use, sales and customer satisfaction targets, operational efficiency and a seamless product and relationship experience for customers
BUSINESS
ACUMEN
• Applies knowledge of e-commerce value chain while engaging various parties involved in all e-banking transactions within and outside the Bank.
• Is responsible for the e-commerce value chain, overseeing the various parties involved (Issuer, Acquirer, Switch, Processor, Terminal Owner, ISO etc.) as well as the specific role each plays in assuring transaction success.
• Oversees the income generating points, as well as the specific bank charges (interest, fees, commissions, default charges etc.) at various points in the value chain for various e-business transactions.
• Applies knowledge of e-commerce value chain while engaging various parties involved in all e-banking transactions within and outside the Bank.
• Is responsible for the e-commerce value chain, overseeing the various parties involved (Issuer, Acquirer, Switch, Processor, Terminal Owner, ISO etc.) as well as the specific role each plays in assuring transaction success.
• Oversees the income generating points, as well as the specific bank charges (interest, fees, commissions, default charges etc.) at various points in the value chain for various e-business transactions.
E-BUSINESS
SALES SUPPORT
• Prioritizes work to make self available to assist sales team
• Demonstrates deep knowledge of product features and services and usability
• Provides input into product development from experience and information gathered from sales support engagements
• Ensures operational ramifications are considered in new product launches or in alterations of existing products
Required Skills and Qualifications
EDUCATION & QUALIFICATION
• A first degree in any relevant discipline.
Post graduate qualifications:
Master of Business Administration (MBA) and professional certifications such as:
• Certified Project Manager (CPM) – Project Management Institute
• Operations & Information Management Certificate
• Certified Business Operations Manager (CBOM)
• Quality Systems for Product and Process Engineering Certificate
• Payment Card Industry Professional (PCIP)
• Internal Security Assessor (ISA)
is an added advantage.
• Prioritizes work to make self available to assist sales team
• Demonstrates deep knowledge of product features and services and usability
• Provides input into product development from experience and information gathered from sales support engagements
• Ensures operational ramifications are considered in new product launches or in alterations of existing products
Required Skills and Qualifications
EDUCATION & QUALIFICATION
• A first degree in any relevant discipline.
Post graduate qualifications:
Master of Business Administration (MBA) and professional certifications such as:
• Certified Project Manager (CPM) – Project Management Institute
• Operations & Information Management Certificate
• Certified Business Operations Manager (CBOM)
• Quality Systems for Product and Process Engineering Certificate
• Payment Card Industry Professional (PCIP)
• Internal Security Assessor (ISA)
is an added advantage.
WORK
EXPERIENCE
• Minimum of 13 years experience in the banking/ IT/ e-commerce industry with at least 5 years in a managerial position.
• Minimum of 13 years experience in the banking/ IT/ e-commerce industry with at least 5 years in a managerial position.
•
Experience covered within that time should include E-Business operations,
Product development, Finance and Process Management.
Required Competencies
TECHNICAL COMPETENCIES
• Channel Management
• Stakeholder Management
• Knowledge of Alternative Channels
• Emerging Technology Monitoring
• E-Banking Business Savvy
• Business Acumen
• IT Security
• Product Development
Application Support and Maintenance
Required Competencies
TECHNICAL COMPETENCIES
• Channel Management
• Stakeholder Management
• Knowledge of Alternative Channels
• Emerging Technology Monitoring
• E-Banking Business Savvy
• Business Acumen
• IT Security
• Product Development
Application Support and Maintenance
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